DELIVERY POLICIES
When will my item be delivered?
1. Your order is received into our warehouse and is picked and packed ready for collection..
2. Tracking details will be sent directly to the email address provided on the order.
3. Within 24hours the tracking will become live on our website and the courier’s website.
4. Once the tracking has become live you will receive a text message from the courier to confirm a delivery date and time. The delivery is normally completed 48-72 hours after the live tracking becomes available.
5. If for any reason, you cannot accept delivery at this time, it is easy to rearrange for a more convenient time via the courier.
Free Standard shipping: Monday to Friday: 3-5 working days
Next-Day delivery is available if ordered before 4 pm Monday-Friday, this option is available at checkout.
Next day delivery Cost: €15.50
Alternatively, all orders are processed within 24 hours, shipping usually takes 3-5 days depending on location. Orders are not shipped or delivered on weekends or holidays.
Delivery timescales can sometimes be delayed by different factors such as weather, transport system congestion & busy periods so from time to time delivery may take a little longer than the stated time. We will endeavor to let you know of any delays before they happen but sometimes this is outside of our control.
Example Delivery Schedule for an item ordered at 3pm on a Wednesday (with next day delivery)
- Wednesday 3pm: Order placed on website.
- Wednesday 4pm: Order picked and ready for shipping from warehouse.
- Wednesday 5pm: Courier collects order and returns to depot.
- Thursday 10am: Courier contacts you with delivery time and order is delivered to you on this day.
Example Delivery Schedule for an item ordered at 3pm on a Wednesday.
- Wednesday 3pm: Order placed on website.
- Thursday 4pm: Order picked and ready for shipping from warehouse.
- Friday 5pm: Courier collects order and returns to depot.
- Monday or Tuesday: Courier contacts you with delivery time and order is delivered to you on this day.
You can always track your order using the tracking number sent to your email address and go to the following page – Order Tracking